Service Desk Analyst (L1)

Overview

Service Desk Analyst (L1) – Deliver top-tier first-line IT support in a dynamic, customer-focused environment

IT Support | Johannesburg | Full-Time | 08 : 30–18 : 00 BST (Shift Rotation)

About Our Client

Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.

The Role : Service Desk Analyst (L1)

As a Service Desk Analyst (L1), you\'ll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.

Key Responsibilities

• Provide first-line support to clients via phone, email, and remote access tools
• Troubleshoot and resolve issues across desktop, server, network, and cloud systems
• Log, manage, and follow through on support tickets to resolution or escalation
• Maintain professional, clear, and friendly communication with all end-users
• Assist with software licensing, procurement queries, and general IT guidance
• Create and maintain technical documentation and internal knowledgebase articles
• Set up and configure desktops, laptops, printers, and other hardware

About You

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