Customer Experience Agent (Seasonal)

Cape Town, South Africa | Posted on 14 / 10 / 2025

About the Role

We’re looking for a Customer Experience Agent to join our fast-growing team at Pargo, where we’re redefining e-commerce delivery across Southern Africa. As part of the Customer Experience team, you’ll be on the frontline of customer interactions, ensuring that every touchpoint leaves our customers feeling supported, valued, and delighted. This role is ideal for someone who thrives in a dynamic, high-growth environment and is passionate about solving problems, communicating with empathy, and making a difference in people’s day-to-day experiences.

Your Key Responsibilities

• Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer queries across multiple communication channels (phone, email, and chat).
• Acknowledge, investigate, and resolve customer complaints effectively and efficiently.
• Maintain punctuality and reliability in attendance and daily work habits.
• Develop a deep understanding of Pargo’s products, systems, and processes to confidently address queries and provide accurate information.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and feedback.
• Collaborate closely with other teams to follow up on customer queries.
• Identify recurring issues, trends, or service gaps and provide feedback to improve internal processes.
• Uphold service excellence KPIs, including response time, resolution rate, and customer satisfaction / happiness.
• Contribute to CX dashboards and reporting, highlighting service trends and improvement opportunities.

Requirements and What You’ll Bring

What We Value at Pargo

At Pargo, our vision is to create access for anybody in Africa.

If you believe in delivering world‑class customer experiences and want to be part of a team that connects people and communities through technology, we’d love to meet you.

About Pargo

Pargo is a smart logistics company based in Cape Town, making last‑mile delivery more accessible, affordable, and convenient through our network of tech‑enabled pickup points. Founded in 2015, Pargo has grown into one of South Africa’s largest networks, with over 3,000 pickup points nationwide. We empower consumers, companies, and couriers to send and receive parcels across Southern Africa, helping to build a more connected and inclusive continent.

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