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Customer Service Advisor-Group 5

Customer Service Advisor-Group 5

HuntswoodZA
9 days ago
Job description

Job title : Customer Service Advisor-Group 5

Job Location : KwaZulu-Natal,

Deadline : October 19, 2025

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Job Overview

  • Huntswood is looking for Customer Service Advisers to join our global team.
  • Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

    • Job Responsibilities

  • Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls / chats / emails.
  • Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
  • Progress to taking escalated calls and complaints in line with procedures.
  • Working with various parts of the business to resolve issues.
  • Connect and build rapport with the customer.

    • Job Requirements

  • Matric or NQF Level 4 equivalent
  • Clear Credit and Criminal record
  • Computer literate
  • Minimum 1 year experience in a Gas & Electricity campaign
  • Minimum of 1 year experience in customer service
  • Basic understanding and knowledge of the UK Energy market is beneficial.

    • Required Skills

  • Customer Service
  • Excellent communication (Written and Verbal)
  • Ability to deal / interact with different customers.
  • Product Knowledge
  • Adaptive Approach

    • Core Behavior

  • Huntswood’s employees are described as dependable, driven and collaborative.

    • The job holder should align to our 6 Fundamental Values :

  • Bring Your “A” Game
  • Strive For Greater
  • Enable and empower all employees
  • Do the right thing
  • Own it
  • Deliver unbelievable service
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