Regional Technical Support Specialist

The Recruitment GuyCape Town, South Africa

30+ days ago

Job description

Title : Regional Technical Support Specialist

Area : Cape Town (incl. WC Region)

Industry : Capital Equipment (Sales & Rental-Hire)

Ref No. : TRG 2342

Salary : Market related TBC (avail / neg)

Start Date : ASAP

Type : Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
Reports to the RGM with a dotted line to National Technical Manager
Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES :

Regional, on-site support

Travel to sites within the region to support technicians with troubleshooting

Travel to sites within the region to support customers & technicians with repair and quality assessments

Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

Establish & maintain a safe work environment

Transfer product knowledge and technical skills to the regional technicians

Mentor technicians in resolving complicated faults

Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship

Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies

Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene

Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained

Identity technicians that are motivated to grow and learn, and report to the RGM and NTM

Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM

Technical quality improvements

Make technical recommendations where incorrect methodology is applied when doing repairs

Initiate mentoring sessions to impact and explore the recommendations with the regional technicians

Ensure that service and repairs are carried out as per national quality standards

Make technical recommendations for critical spare parts to be held in stock

Identify suppliers that contribute positively to the growth of the business

Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirements

Observe technicians completing tasks in the workshop and in the field and recommend further training

Perform QC as required to ensure OEM standards are upheld

Telephonic support & assistance

Attend to incoming requests from customers and technicians in a courteous manner

Assist technicians telephonically and remotely to diagnose and repair rental and customer units

Perform post resolution follow ups with technicians

Fault analysis

Analyze and identify faults on complicated repairs

Analyze whether repairs are warranty related and advise accordingly

Liaise with overseas manufactures in the event of complicated trouble shooting analysis

Ensure that a repository system is developed for fault recording

Analyze trends for ways to prevent future problems / breakdowns

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS :

Matric / Grade 12

Millwright or Auto Electrician Trade Qualification

Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +

Min 5 years in Field Servic e (Technical field services, maintenance and repairs) +

Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

SKILLS :

Technical minded

Trouble shooting analysis

Problem solving

Clear understanding of safety management and risk assessment

A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics

Aerial work platforms (scissor lifts, boom lifts)

Forklifts (electric, diesel, counterbalance)

Telehandlers

Cherry pickers and cranes (where applicable)

All terrain and industrial lifting equipment

#TheRecruitmentGuy

#Regional

#TechnicalSupportSpecialist

#CapeTown

#WesternCape

#RentalHire

#CapitalEquipment

#Technician

#FieldService

#Millwright

#AutoElectrican

#MaterialHandling

#Training

APPLICATION INSTRUCTIONS

We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

Create a job alert for this search

Technical Specialist • Cape Town, South Africa

Related jobs

Promoted

Technical Support Role

SA Commercial (Pty) LtdCape Town, South Africa

Provide excellent customer experience through technical support.Strong troubleshooting skills with.Strong communication skills and a customer-first attitude. Ability to work independently and manage...Show moreLast updated: 30+ days ago

Promoted

Technical Support Analyst (Stellenbosch)

CuriskaStellenbosch, South Africa

Job Title : Help Desk Operations and Technical Support (Stellenbosch).Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure.This role foc...Show moreLast updated: 30+ days ago

Technical Support Specialist

Outsource XCape Town, Western Cape, South Africa

Technical Support (Tier 1) VoIP Solutions.Rotating Shifts (24 / 7 availability).A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform.R...Show moreLast updated: 30+ days ago

Promoted

Paid Media Specialist

Time PersonnelStellenbosch, South Africa

Minimum 5 years of experience in an agency role focused on.Paid Ads or Performance Marketing.Strong technical confidence and proven ability to work independently. Excellent communication skills, wit...Show moreLast updated: 23 days ago

Global Technical Support Specialist

Pixelogic Media Partners, LLCCape Town, Western Cape, ZA

Quick Apply

In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform / Toolset. You will work on customer-facing activities like troub...Show moreLast updated: 15 days ago

Senior Technical Specialist

Ovations TechnologiesCape Town, Western Cape, South Africa

Quick Apply

Senior IBM Content Management Specialist / Engineer Wanted.Are you an experienced ECM professional with 5+ years focused on the IBM Content Management Suite? Do you excel at system configuration, m...Show moreLast updated: 10 days ago

Promoted

Senior Legal Specialist | Tygervalley

The Recruitment Counciltyger valley, Western Cape, South Africa

The main purpose of the role is to participate in the enhancement of the advice process and digital financial advice tool utilising holistic financial planning experience.Deal with daily tactical a...Show moreLast updated: 30+ days ago

Promoted

IT Systems Engineer (Tier 1)

PRR RecruitmentBellville, South Africa

Are you a hands-on IT support specialist with strong technical skills, project implementation experience, and a passion for solving problems? A dynamic team in Bellville is looking for an experienc...Show moreLast updated: 20 days ago

Promoted

Technical Support Analyst (CPT Onsite)

Datafin IT RecruitmentCape Town, South Africa

A strong technical & results-driven Technical Support Analyst is sought by a dynamic Independent Asset Management Firm to ensure seamless IT support for software, hardware and applications acro...Show moreLast updated: 30+ days ago

Promoted

Regional Technical Manager - WC

Fidelity Services GroupCape Town, ZA

Job title : Regional Technical Manager - WC.Job Location : Western Cape, Cape Town.To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operatio...Show moreLast updated: 29 days ago

Promoted

Technical Sales Manager â Transmission Products

West Coast PersonnelKillarney Gardens, South Africa

Deliver exceptional customer service and technical support for industrial transmission products (chains, bearings, hoses, belts, etc. Manage customer accounts, respond to queries, resolve issues and...Show moreLast updated: 28 days ago

Promoted

Specialist Services Engineer (Tier 3)

PRR RecruitmentBellville, South Africa

Specialist Services Engineer (Tier 3).Are you a senior IT professional with deep technical expertise and a track record of successful project delivery? A high-performing team in Bellville is lookin...Show moreLast updated: 20 days ago

Promoted

Snr IT Technician

Kingsleyirons RecruitmentStellenbosch, South Africa

A leader in the financial services sector is looking for a Snr IT Technician to join their team.The role will oversee the management of IT infrastructure, systems security, and user support across ...Show moreLast updated: 23 days ago

Technical Specialist

Boardroom AppointmentsCape Town, Western Cape, South Africa

Technical Specialist - Cape Town.Deploy, configure, and support.IaaS, BaaS, and DRaaS solutions.Provide proactive monitoring, troubleshooting, and resolution of incidents.Implement backup, rec...Show moreLast updated: 30+ days ago

Promoted

Application Support Specialist - (Mobile App & PWA Support)

ABC WorldwideCape Town, South Africa

Job Title : Level 2 (L2) — Application Support Specialist (Technical Support).Location : Remote / South Africa.Availability : 24x7x365 via structured on-call rotation (1 week on / 1 week off).Reports ...Show moreLast updated: 30+ days ago

Promoted

Technical distributions specialist

Career CustodiansCamps Bay, South Africa

The Technical & Distribution Specialist is responsible for the technical implementation of all distribution streams, including rate codes, promotions and room plan setups in-line with strategic bus...Show moreLast updated: 30+ days ago

Promoted

IT Technician Senior (Atlantis)

Techbridge RecruitmentAtlantis, South Africa

Provide advanced technical support for hardware, software, and network related.Daily server checks by means of RMM software to ensure all systems are running optimally. Follow up with suppliers on t...Show moreLast updated: 30+ days ago

Promoted

Systems Integration & Reporting Specialist (Citrusdale)

Recru-itStellenbosch, South Africa

The Systems Integration Specialist will be responsible for analyzing, designing, and implementing.This role requires a strong understanding of financial processes, data flows, and.Assess current sy...Show moreLast updated: 10 days ago