First Level Support Engineer - SEIDOR Networks

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg.

The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.

As the first line of support, the candidate will be responsible for providing first line technical support in a professional manner. He / she will be responsible for resolving incidents and performing tasks logged by customers within predetermined SLA times.

The candidate will be accountable for customer satisfaction by achieving predetermined measurable performance goals on a daily, weekly, and monthly basis.

This role is ideal for a self-motivated individual with a technical curiosity, industry-relevant experience, and the ability to work in a process-driven environment.

Role Requirements :

• Matric certificate
• Minimum 2 years of industry-relevant work experience with customer-facing and / or telephonic support
• Must be able to travel to and from the Woodmead office in Johannesburg
• Valid driver's license and own reliable vehicle
• Availability to travel to customer sites for occasional callouts
• Reliable home uncapped Internet connection with minimum 4Mbps download / upload speed
• Ability to work both in the office and remotely from home
• Willingness to learn new technologies and complete certifications regularly

Essential Technical Knowledge and Experience :

Advantageous Certifications, Knowledge, and Experience :

Key Responsibilities :

Key Attributes :

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