Store Manager (45hr) - Totalsports - Waterfront

TFG LimitedCape Town, Western Cape, South Africa

30+ days ago

Job description

Western Cape, South Africa

Job Description

Responsibilities :

Driving turnover to ensure the achievement of targets
Controlling expenses
Managing stock losses to ensure shrinkage is in line with the Company standard
People management, including recruitment, development of staff, employee relations, performance management
Executing in-store merchandising strategy and standards
Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications & Experience :

A Matric certificate

Minimum 3 years retail experience with at least 1 year in store leadership

Skills :

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Policy & Procedures

Strategic Sales Planning

Leadership

Behaviors :

Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness

Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships

Customer Focus - understands, anticipates, and meets customer needs and expectations

Directs Work - plans, organises, and directs activities to achieve desired outcomes

Drives Engagement - inspires, motivates, and empowers individuals to excel for the benefit of the team and organization

Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets

Optimizes Work Processes - assesses and improves efficiency, effectiveness, and quality of work processes

Values Differences - respects and appreciates diverse values, beliefs, and perspectives

Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

At TFG, our people are our greatest asset. We are an internationally diversified retail portfolio of 34 lifestyle and apparel brands that inspire our customers to live their best lives. Our vision is to create remarkable omnichannel experiences. TFG offers a dynamic workplace with endless growth opportunities. We’re purpose-led, making a positive industry impact.

About the Team

At Totalsports, we value PERFORMANCE, INSPIRATION, AUTHENTICITY, MOTIVATION, INNOVATION, and REALNESS. We seek passionate team players who love sports and fitness, and who develop, inspire, and drive high performance. Join us in making sport and fitness accessible to everyone.

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Store Manager • Cape Town, Western Cape, South Africa