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IT Project Manager

IT Project Manager

BETSoftwareDurban, KwaZulu-Natal, South Africa
3 days ago
Job description

As an IT Project Manager at BETSoftware, you will manage complex infrastructure projects, lead cross‑functional teams, and deliver high‑quality results within a 24 / 7 environment.

Responsibilities

  • Implement IT strategies that deliver projects on schedule and within budget.
  • Provide project leadership and support as agreed for all IT shared service projects.
  • Coordinate and support implementation of Patch / Version upgrades to maintain infrastructure.
  • Plan and support proposed infrastructure / application changes / upgrades through relevant change control.
  • Define Statement of Work and specifications for requested project work.
  • Own full project life cycle delivery for one large or multiple minor initiatives.
  • Manage all aspects of multiple related projects to ensure alignment with strategic objectives.
  • Participate in establishing practices, templates, tools and partnerships to mature project capabilities.
  • Prepare estimates and detailed project plans for all phases.
  • Collaborate with business leads to procure adequate resources.
  • Demonstrate functional acumen to align solutions with client goals and industry best practices.
  • Understand interdependencies between technology, operations and business needs.
  • Manage project scope, changes, risks and issues with stakeholders.
  • Act as internal quality control for the project.
  • Manage a portfolio of complex initiatives spanning one or multiple lines of business.

Reporting

  • Report on project success criteria and metrics.
  • Distribute status reports, analyze results, and troubleshoot issues.
  • Provide status reporting on milestones, deliverables, dependencies, risks and issues to leadership.
  • Define and disseminate success criteria throughout the project life cycle.
  • Contribute insights into PMO frameworks and report structures to improve effectiveness.
  • Assist in report automation and improvements where possible.
  • Internally audit dashboards and reports to ensure accuracy.

    • Service Management

  • Manage IT operational support for infrastructure issues, incidents and requests.
  • Provide timely and accurate communications on ITO outages and maintenance.
  • Perform comprehensive asset and spares management across all sites.
  • Manage procurement, deployment and return / scrapping of owned / leased infrastructure.
  • Maintain governance and controls on shared infrastructure.
  • Conduct shared services supplier SLA performance reviews and manage vendor relationships.
  • Ensure appropriate use of IT processes, tools and methodologies.

    • Stakeholder Management

  • Liaise and communicate with internal and external key stakeholders at an executive level.
  • Engage with executive members or equivalents at customers / partners to ensure collaboration.
  • Engage with the wider business and hold strategic knowledge‑sharing sessions.
  • Maintain strategic stakeholder and communication analysis.

    • Living the Spirit

  • Be proactive and take ownership of IT projects from initiation to completion.
  • Embrace teamwork to overcome challenges and find innovative solutions.
  • Empower and enable team members to thrive.
  • Act as a mentor and coach for team growth.
  • Employ diplomacy and motivation in leadership.
  • Resolve complex team dynamics and technical disputes effectively.
  • Maintain a strategic mindset for continuous improvement.
  • Demonstrate strong leadership in crisis situations.
  • Uphold high moral and ethical standards.
  • Seek daily learning opportunities in IT.

    • Qualifications

  • Relevant Diploma / Degree in Project Management or related field.
  • CAPM, Scrum, Agile Certification.
  • Microsoft IT Certifications in MS Projects and Excel (advantageous).
  • PMP or other Project Management Certifications (advantageous).
  • Minimum of 3 years of IT project management experience.
  • 2‑3 years in an infrastructure or high‑availability multi‑site environment.
  • High proficiency across multiple PMO frameworks.
  • Experience with MS Project, Jira, Confluence, PowerPoint, Word, Excel and CA Clarity PPM.

    • Job Details

  • Seniority level : Mid‑Senior level
  • Employment type : Full‑time
  • Job function : Project Management and Information Technology
  • Industries : IT Services and IT Consulting

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