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Student Support Administrator

Invictus Education GroupUmhlanga Rocks, KwaZulu-Natal, South Africa

24 days ago

Job description

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Responsibilities

Support onboarding and ongoing student engagement from registration through to completion.
Facilitate clear communication with students to help them stay informed, motivated, and on track.

Essential Qualifications & Experience

A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

Essential Skills

Strong computer and systems literacy

Problem solving skills

Strong administrative skills

Strong interpersonal, verbal, and written communication skills

Service delivery orientation

Ability to analyze and report on data

Advise on initiatives to improve / close service delivery gaps

Qualities

Ability to work under pressure

Patient, empathetic and helpful

Sense of urgency

Organized

Attention to detail

Ability to work independently

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Administrator • Umhlanga Rocks, KwaZulu-Natal, South Africa