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Senior Call Centre Manager

West Coast Personnelelandsfontein, Gauteng, South Africa

30+ days ago

Salary

ZAR 65,000.00–ZAR 69,000.00 yearly

Job description

SUMMARY :

Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC

POSITION INFO :

Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC

We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.

Qualifications and experience :

Degree or diploma in Business Management or a related field,
5 years of management experience in a call centre environment.
Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
Familiarity with SAP ERP Systems and BI Platforms.
Strong problem-solving and analytical skills.
Excellent communication abilities, both written and verbal.
Proven ability to build and maintain relationships.

Key Responsibilities :

Manage and develop a team of CLOs, ensuring performance standards are met.

Monitor KPIs in real-time and provide coaching as necessary.

Conduct performance reviews and set objectives aligned with business goals.

Drive continuous improvement initiatives within the team.

Ensure compliance with regulations and maintain accurate records.

If you meet the qualifications and skills outlined above and are interested in joining in applying for this position, then please submit your detailed CV, with a Cover letter detailing your relevant experience and qualifications, and valid driver''s license to