Service Advisor - Automotive

Title : Aftersales Consultant / Mini-Service Agent

Department : Service

Position Reporting to : Aftersales Manager / Service Manager / Service Admin Manager / Customer Relationship Manager / General Manager

Key Relationships : Internally : Workshop Foreman / Controller & Admin Office / Capacity Planner / Service Manager / Parts Manager

Externally : All Customers & Sub-let Suppliers

Main Purpose of Position : To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Minimum Job Requirements :

Senior Certificate (Grade 12)

Computer literate (Office Suite)

Driver’s license

Motor dealership industry (technical experience)

Technical Qualification