Account Manager

Location : Bedfordview, Gauteng

Industry : Engineering / Technical Services

Type : Permanent | Full-time

Start Date : ASAP

Salary : Market-related (based on experience)

R ole Overview

We are seeking a dynamic and experienced Account Manager – Retention to manage and grow long-term client relationships within the Engineering sector .

This role focuses on client satisfaction, contract renewals, and strategic retention initiatives.

The ideal candidate will be commercially astute, technically aware, and passionate about delivering seamless client experiences.

Core Responsibilities

• Build and maintain trust-based relationships with key clients
• Coordinate service delivery between internal teams and client stakeholders
• Proactively manage contract renewals and retention strategies
• Identify upsell and cross-sell opportunities aligned with client business goals
• Monitor client satisfaction, renewal cycles, and service metrics
• Maintain accurate CRM records and ensure data integrity
• Collaborate with delivery, finance, and technical teams to resolve issues
• Support continuous improvement in client engagement and retention outcomes

Core Competencies

• Client Relationship Management : Drives loyalty and repeat business through trust and responsiveness
• Service Delivery & Coordination : Ensures client needs are met through seamless internal collaboration
• Renewal & Retention Strategy : Prevents churn and secures long-term contracts
• Commercial Acumen : Understands client objectives and identifies value-adding opportunities
• Data-Driven Performance Management : Uses metrics to guide client engagement and risk mitigation

Behavioural Attributes

• Relationship-driven and client-focused
• Accountable and solution-oriented
• Organised, detail-oriented, and process-driven
• Collaborative across departments
• Commercially aware and financially responsible
• Resilient and adaptable under pressure

Minimum Qualifications & Experience

• Preferable - Bachelor’s degree or diploma in Business, Marketing, Commerce, or Engineering
• Minimum 5 years in account management, client services, or retention
• Industry experience in engineering, capital equipment, or technical services
• Understanding of modular engineering, project lifecycle, or process equipment (advantageous)
• Proficient in CRM and ERP systems (e.g., HubSpot, Syspro)
• Strong Excel and reporting capabilities
• Proven success in renewal management, client satisfaction, and commercial negotiation