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Consultant, Accounts Management - GP, Johannesburg, 3 Simmonds Street

Standard Bank GroupJohannesburg, ZA

27 days ago

Job description

Job title : Consultant, Accounts Management - GP, Johannesburg, 3 Simmonds Street

Job Location : Gauteng, Johannesburg

Deadline : October 01, 2025

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Job Description

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

Type of Qualification : Matric and NQF level 5 and above

Field of Study : Banking

Experience Required

Credit Risk – BCB

Risk & Corporate Affairs

3-4 years

Inbound and Outbound contact centre experience – early, late and legal collections in Cheque, Loan and Card collections.

Additional Information

Behavioural Competencies :

Adopting Practical Approaches

Articulating Information

Establishing Rapport

Exploring Possibilities

Following Procedures

Interpreting Data

Showing Composure

Taking Action

Technical Competencies :

Active Listening

Contact Centre Customer Relationship Management

Negotiation Skills

Query Resolution

Telephone Caller Handling

Verbal Communication

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Account Management • Johannesburg, ZA

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