Contact Centre Agent (B2B Sales)

About the job Contact Centre Agent (B2B Sales)

Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town

Foreshore Cape Town | Full-time | R25,000 per month | 09 : 00 -17 : 30 (UK Time), Monday to Friday

About Our Client

Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise in delivering high-quality services across a diverse portfolio of industries and are committed to providing excellent customer experiences and tailored business solutions.

This is a results-driven and supportive environment where employees are empowered to succeed and contribute to the growth of the company. Their team is close-knit, collaborative, and passionate about driving real impact for both the company and their customers.

The Role : Contact Centre Agent (B2B Sales)

As a Contact Centre Agent, you will serve as a key liaison between the company and its customers or prospects. Your responsibilities will span both customer service and business development functions, supporting the company's UK-based operations from the Cape Town office. This hybrid role requires a mix of proactive outreach, relationship building, and service excellence to ensure customers are supported and sales targets are met.

Key Responsibilities

• Contact potential B2B prospects to schedule appointments for Directors
• Use existing data and identify new targets for outreach
• Handle inbound and outbound customer queries across phone, email, live chat, and social media
• Resolve complaints promptly and professionally
• Maintain accurate records in CRM systems of all customer interactions and sales activity
• Provide up-to-date and accurate information about services, policies, and processes
• Escalate complex issues to relevant supervisors or departments
• Meet or exceed service level agreements (SLAs) and quality benchmarks
• Upsell and cross-sell services when appropriate
• Conduct customer feedback surveys to improve service delivery
• Stay informed about company updates, policies, and offerings

About You

This role offers a base salary of R25,000 plus performance-based incentives tied to appointment setting and successful contract closures. It's a great opportunity for driven professionals looking to join a structured yet ambitious team environment with international exposure.

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