Customer for Life Consultant | South Africa

Who we are is what we do.

Deel is the all‑in‑one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI‑powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest‑growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 billion Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

Summary

As a Customer for Life Payroll Consultant , you will be the cornerstone of our clients' ongoing payroll success. This role blends technical expertise, consultative problem‑solving, and customer advocacy to help businesses optimize their payroll processes over the long term. You’ll manage work item tickets, deliver training, and ensure clients consistently experience value from our payroll solutions.

What you'll do :

As a Customer for Life Consultant, you are responsible for the ongoing support and optimization of payroll operations for enterprise clients. This includes managing complex configuration changes and leveraging advanced Java calculation knowledge to ensure accuracy, compliance, and tailored payroll solutions.

• Proactive Relationship Management Build trust and rapport through regular check‑ins, tailored advice, and strategic guidance aligned to each customer's business needs.
• Continuous Payroll Optimization Provide consultative insights to refine payroll processes, identifying opportunities for automation, compliance, and efficiency improvements.
• Work Item Ticket Resolution Manage and resolve customer‑submitted tickets using systems like Zendesk, Jira, or Zoho CRM. Collaborate with internal teams to ensure timely and accurate resolutions.
• Education & Training Deliver ongoing training and resources to empower customers to use payroll tools effectively.
• Issue Resolution Troubleshoot and resolve payroll‑related challenges professionally and promptly.
• Feedback Loop Management Act as the voice of the customer, collecting feedback and relaying insights to internal teams to drive product and service improvements.
• Collaboration Work closely with cross‑functional teams including product, sales, and support to deliver seamless customer experiences.
• System Testing Test new system functionality following prescribed processes.
• General Duties Stay up to date with the latest system functionality and maintain high standards of service excellence.
• Billable Target Manage your client portfolio to ensure timely, high‑quality payroll implementations, while consistently meeting your monthly billable hours goal.

Key Qualifications :

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

At Deel, we’re an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up‑to‑date job listings at Deel by visiting our careers page. Deel is an equal‑opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and / or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate‑submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here :

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