Community Manager

Overview

The global leader in flexible workspace solutions and commercial property. In a world where businesses are rapidly shifting to hybrid work, IWG is pioneering the workspaces of tomorrow to meet the demand. We operate in over 120 countries providing workspace solutions to meet any requirement. Innovation, drive and passion define a company that is always growing and adapting to what the world needs. A place for people who don’t stay in their comfort zone and who give 100% to make things happen.

Responsibilities

You will be responsible for the centre operations and commercial performance. Our buildings may be beautiful, and the tech may be top‑notch, but it’s people who complete the experience. If you join us as a Community Manager, you’ll lead the team within your centre and as a collective, you’ll rally together to create total customer satisfaction, which means customers happily return time and again.

What You’ll Need

Customer service - As customer service is the name of the game, you should have a background in the service industry where you’ve managed a diverse mix of people and customers. We offer a comprehensive induction and lots of training, so we will happily consider people from a range of backgrounds and industries, such as Retail, Hospitality, the creative arts, or anywhere the customer is at the heart of the business.

Leadership - You’ll lead a small team of between 1–5 people (depending on the size of the centre) and should have previous management experience. Leadership at IWG means inspiring, caring and nurturing to ensure your people feel motivated to deliver world-class customer service every single day.

Tech - We use a variety of systems and tech in our centres, so you’ll need a good command of basic IT packages such as MS Office; we will teach you the rest.

Problem Solving - No two days are the same and each day will bring twists and hurdles. Problem solving is really important and you’ll be thinking on your feet to ensure things always run smoothly.

Sales - As the face of the IWG brand you will be well placed to showcase our spaces. You’ll handle new enquiries, tour customers around your centre and close deals.

What’s in it for you?

• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career
• Lots of variety and new challenges – no two days are the same
• Opportunity to run a centre as if it were your own
• Dynamic working environments, with committed teams to build great relationships with
• Generous benefits and salary
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in 120 countries, offering continual development and opportunities for progression including international mobility
• A truly diverse and inclusive workforce
• Work / Life balance – standard business hours (Monday to Friday)
• A full-time, permanent job you can rely on

As you would expect from a global market leader, we operate in a fast-paced environment and no two days are the same. It suits people who are hungry to learn and advance their careers. If you’re ambitious to achieve, you will be.

Candidates with a strong customer focus will thrive in our environment, and we welcome applications from any sector or background.

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