Air Logistics Customer Care Specialist

Overview

As an Air Logistics Customer Care Specialist in our Johannesburg office, you will be at the heart of our customer experience—ensuring smooth, timely, and transparent air freight operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about customer satisfaction.

We are an equal opportunity employer and value diversity. We welcome applications from all qualified individuals.

Responsibilities

• Serve as the primary point of contact for air logistics customers, managing inquiries, bookings, and shipment updates with professionalism and empathy
• Proactively monitor shipments and resolve exceptions, delays, or disruptions before they impact the customer
• Collaborate with internal teams and global partners to ensure seamless end-to-end service delivery
• Maintain accurate documentation and data entry in our systems to support operational excellence
• Identify opportunities to improve customer satisfaction and contribute to continuous process enhancements
• Uphold commitment to quality, compliance, and customer-centric service

What we would like you to bring

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

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