SQL Database Support Engineer

Job Title: Junior SQL & ERP Support

Purpose of the Role You will support the ERP and Database SQL Engineer in maintaining reliable ERP systems and SQL databases. Key focus areas include data integrity, system performance optimisation, security compliance, customer satisfaction, maximum system uptime, and accurate reporting delivery.

Minimum Requirements

• At least 4 years of proven SQL database administration experience.
• Hands-on experience with Sage 200 ERP, including configuration, maintenance, and upgrades.
• Strong proficiency in SQL performance tuning, security implementation, and troubleshooting.
• Competence in Microsoft Power BI report development.
• Nutanix experience is an advantage.

Required Competencies

Knowledge Areas

• Computer systems and applications.
• Troubleshooting methodologies.
• Server infrastructure.
• Project management basics.
• Networking fundamentals.
• Security patching and solutions.
• Third-party vendor coordination.
• Backup, recovery, and disaster recovery processes.
• Helpdesk operations and ticket prioritisation.
• System maintenance procedures.

Core Skills

• Deliver results independently with minimal supervision.
• Communicate clearly with internal staff at all levels.
• Perform effectively under pressure.
• Function as a reliable team member.
• Identify faults and implement practical solutions.
• Apply creative, out-of-the-box thinking to resolve issues.

Essential Behavioural Requirements

• Independent: Execute tasks without constant guidance or spoon-feeding.
• Proactive Thinker: Anticipate IT problems, prevent issues, and devise innovative solutions.
• Team Player: Collaborate effectively within the team.
• Hard Worker: Consistently go the extra mile to meet deadlines and objectives.
• Strong Work Ethic: Demonstrate company values and culture in all interactions.
• Accountable: Own tasks fully, complete them on time, and accept responsibility for errors.
• Self-Driven: Pursue continuous self-improvement to enhance service quality for customers and colleagues.
• Service-Oriented: Deliver consistent, high-quality support to internal customers and fulfil all assigned duties.

This position demands technical capability combined with strong ownership and initiative. Only candidates meeting the minimum experience levels and behavioural profile will be considered.