Claims Consultant

SUMMARY : About the Role :

An international medical and travel assistance organisation is seeking a Global Response Centre Agent to join their Cape Town-based operations team.

This role is ideal for an experienced claims professional who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service. You will act as the first point of contact for members, patients, and clients requiring medical or travel assistance, ensuring cases are managed efficiently and professionally from start to resolution.

POSITION INFO :

Key Responsibilities :

• Handle inbound assistance requests in a timely and professional manner.
• Manage and coordinate allocated emergency cases.
• Escalate cases in line with company guidelines and client procedures.
• Coordinate requirements with internal medical and operations teams.
• Liaise with local agents, client representatives, and security partners.
• Process and manage medical claims for specific clients.
• Maintain accurate case records and ensure data integrity within case management systems.
• Update and maintain the Global