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Team Leader (USA Shifts)

Team Leader (USA Shifts)

HuntswoodCape Town, ZA
5 days ago
Job description

Job title : Team Leader (USA Shifts)

Job Location : Western Cape, Cape Town

Deadline : October 24, 2025

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  • We are looking for a Team Leader with the right talent and skills to lead our teams.
  • The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

  • Managing Performance and achievement of team KPIs
  • Leave / Absence management ensuring required resourcing is available as per SLA.
  • Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
  • Maintains team Motivation.
  • Rewards & Incentives are planned and implemented on an ongoing basis.
  • Ensure that the employee experience is consistent with the HW culture
  • Ongoing coaching provided to the advisors.
  • Regular call listening
  • Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
  • On going knowledge sharing activities to keep the team updated
  • Monthly 1-1s with team members
  • Identify and nurture top talent within the team.
  • Identify skills / knowledge gaps and independently address or escalate for assistance
  • All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
  • Drive change initiatives ensure it as the desired outcome within your team

    • Key Competencies

  • Understanding of Business processes & policies
  • Planning
  • Leadership
  • Analytical
  • Conflict resolution
  • Strong communication
  • Listens to understand
  • Run effective meetings
  • Goal / Target Orientated
  • Self -managed
  • Coaching
  • Developmental
  • Provides learning opportunities in everyday work.
  • Motivate team to achieve personal and professional goals.
  • Able to manage time well
  • Structured approach
  • Report Feedback
  • Relationship Building

    • Behavior / Characteristics

  • People Positive
  • Fair
  • Approachable
  • Good communicator
  • Solutionist
  • Role model Huntswood Culture & values
  • Set clear expectations.
  • Integrity
  • Takes responsibility and accountability for the teams output
  • Inspirational
  • knowledge Sharing
  • Provide Guidance & Support
  • Good communication (written and verbal )
  • Able to span / network with ease.
  • Collaboration
  • Proactive
  • Confident
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    Team Leader • Cape Town, ZA