Duty Manager

Job Description

Duty Manager | Luxury Boutique Hotel | Cape Town

Salary : Negotiable Depending on Experience

Kendrick Recruitment is seeking an experienced and professional Duty Manager to join a luxury boutique hotel in Cape Town. This role requires a confident leader with excellent guest service skills and the ability to oversee smooth operations across multiple departments.

Key Responsibilities

Guest Experience

Personally welcome VIP, repeat, and special occasion guests with tailored attention

Oversee check-in and check-out processes to ensure efficiency and professionalism

Handle guest complaints and feedback, resolving issues promptly and effectively

Engage with guests in public areas, building rapport and anticipating needs

Ensure guest requests, such as tours, transfers, and reservations, are actioned promptly

Operational Oversight

Act as the Manager on Duty (MOD), ensuring seamless operations in the absence of senior management

Conduct regular property checks to monitor housekeeping, public areas, and maintenance standards

Liaise with Housekeeping to ensure room readiness and efficient turnaround of arrivals and departures

Coordinate with Food & Beverage on guest requirements and service standards

Ensure front office maintains accurate guest profiles and billing

Oversee security protocols and respond swiftly to operational challenges

Team Leadership

Lead by example, setting high standards for grooming, etiquette, and service

Supervise and support the Front Office team to ensure delivery of hotel standards

Motivate, mentor, and train junior staff as required

Assist with scheduling to maintain adequate departmental coverage

Promote teamwork and collaboration across departments

Administration & Communication

Compile accurate Duty Manager reports highlighting guest feedback, incidents, and follow-ups

Conduct thorough shift handovers with management and colleagues

Monitor cash handling and compliance with financial procedures

Track and report guest feedback trends and operational challenges

Support compliance with health, safety, and legislative requirements

Requirements

Minimum 2–3 years’ experience in a supervisory, assistant manager, or duty manager role within hospitality

Strong leadership, communication, and problem-solving skills

Guest-focused mindset with excellent attention to detail

Ability to remain calm and make sound decisions in high-pressure situations

This is a fantastic opportunity for a motivated hospitality professional to further their career within a prestigious boutique hotel environment

Requirements

experience