Specialist - Technical Support

Job title : Specialist - Technical Support

Job Location : Gauteng, Johannesburg

Deadline : October 22, 2025

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• This role requires an in-depth knowledge of lubricants, formulations, specifications and their application is essential. As is the knowledge of the Mining, Construction, Transport and Power Generation industries, their processes and equipment.
• This allows the Technical Specialist to be seen as an expert in their field and be able to identify and offer improvement solutions to customers that offer value.
• Responsible for in field technical services aligned with key segment focus in Mining & Construction.
• Responsibility of being Subject Matter Expert (SME) on allocated segment / industry i.e. Power generation, Transport etc.
• Participates in key industry associations. Represent Astron Energy at industry associations and other related forums.
• Works across channels and customers. Coordinates between Technology, Marketing, Sales and customers around product specifications, quality and integrity issues.
• Ensure continuous improvement at customer sites. Manage, identify, introduce, implement, document and present customer value opportunities.
• Leverage industry knowledge and knowledge of product capabilities to identify and pursue highest value opportunities.
• Improve customers' total cost of ownership and equipment availability.
• Conduct best in class survey, lubricant surveys, introduce new products & technologies.
• Manage extended drain projects, product trials, Isoclean projects and Root Cause Failure Analysis.
• Identify up-sell and value based selling opportunities.
• Develop proof of performance marketing documents.
• Develop and manage product line strategy.
• Identify, develop and introduce fit for purpose sales tools.
• Manage and deliver internal and external lubricant and industry training, including technical training of junior technical staff.
• Develop technical competency of both Internal Sales Teams and Distributor
• Oversee and execute the strategy for obtaining official Original Equipment Manufacturer (OEM) approvals for proprietary lubricant formulations.
• Manage individual account technical strategy planning and development of customer engagement plan to achieving sales volume targets.
• Sign-off all marketing communications and documents – technical aspects
• This position is very hands on so practical experience (mechanical) is very important in addition to the theoretical knowledge. An in-depth knowledge of lubricants, formulations, specifications and their application is essential. As is knowledge of the Mining, Construction, Transport and Power Generation industries, their processes and equipment.
• This allows the Technical Specialist to be seen as an expert in his field and be able to identify and offer improvement solutions to customers that offer value.

Qualifications

Understand Fundamentals of Filtration

Experience

Knowledge Check

Application deadline :