Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Sr. Analyst, Solutions Management will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions and Responsibilities
Drives client acceptance by leveraging relationships and strategies that align with Risk Solution Services goals, automation, and retention objectives
Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategiesContinually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive riskAnticipates fluctuations and proactively identifies anomalies with business relationshipsIs an early adopter of complementary Visa products and offerings and is proactive in learning how to leverage updates and enhancements for Visa and client successAdvocates productively on behalf of the client about product feedback and enhancement requestsAnalysisUses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with Risk Solution Services objectives
Efficiently adheres to clients' contractual reporting requirementsContributes to the continual enhancement of analytical toolsWorks with BI team to enhance current and future reporting capabilitiesSolutions DeliveryOptimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resourcesParticipates in projects and events that advance Risk Solution Services and Visa successIdentifies and influences clients and internal business partners to explore Risk Solution Services and complementary Visa product offeringsRemains proficient in Visa and partner integrations, order and technical flow, and support resourcesUnderstands how client strategies and risk configurations potentially impact Visa revenueEvangelizes the value of Risk Solution Services and Managed Services by participating in pre-sale and proof of concept engagementsEmbodies industry best practicesManages projects or processes and provides guidance to colleaguesCommunication and Presentation SkillsCommunicates independently, professionally, succinctly, and with relevance based on audience and topic
Collaborates consistently with internal partners on the status of portfolioShares efficiencies and best practices with colleaguesProvides appropriate detail and can confidently communicate at the executive levelInfluences others within Risk Solution Services regarding practices, procedures, and policiesIndustry KnowledgeBuilds industry knowledge through internal and external resources
Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems workUnderstands regional risk regulationsRemains current on global competitive landscapeConfidently consults clients on how payment ecosystems workUses knowledge of competitive landscape to shape solutions deliverThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDRelevant work experience :Working in eCommerce payment industry
Collaborating on and with enterprise-wide products, projects, and programsDeriving insights and action items through analysisProviding Solutions Delivery / professional servicesProficiency in Microsoft 365 (Office)Exceptional presentation, consultative, and communication skillsProficient in Python, Java, or another major programming language, with a focus on data analysis, machine learning, or algorithm developmentSkilled in using SQL for data analysisHands-on experience in handling and mining large, diverse data setsDemonstrated experience working with or fine-tuning machine learning models in fast-paced, real-time prediction environmentsPreferred Qualifications
9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDAdditional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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