Junior Business Analyst EMalahleni

Job Summary :

We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga. The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry.

Key Responsibilities :

First Line Customer Network Fault finding :

• Site Setup and Maintenance, ensure connectivity to site
• Liaise with mine personnel to ensure system requirements are met
• Configure systems
• Basic network fault finding and reporting and escalation (Mine)

First Line OEM Fault finding :

Front line support for systems :

The products and services, including Hardware and Software

§ Wi-Fi,

§ Database & Software

Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako; H&G

Client Relationship Liaison :

Work in a team or independently to provide first line support or escalate a query when the account manager is not available.

Update and maintain information regarding line manager structure specific to the site / s, including managers, finance, engineers

Ensure the reports distribution list is maintained on site

Attend meetings and assist with basic answers in terms of the systems data and information

The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI.

Using KPI Background knowledge and knowledge of the products and reports :

Ensure timeous report delivery & ensure data flows are maintained

Check on data exports with raw data files

Generate and compile weekly reports where required

Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot.

Maintain Database where applicable :

Utilise site operational manuals where possible or required

Complete data analysis

Perform calibration according to correct procedures

Report back to ICT Head Office on :

§ Completion of regular site backups

§ Performance of database maintenance & clean ups to ensure the stability of the system

Check if the reports are up to date to the specifications of the mine

Check the PDF reports for accuracy and send out

Double check log files to ensure they have gone out on time

Install programs on site PCs

Ensure databases are up to date with latest versions of the software systems

Perform Front line fault finding :

Analyse raw data for potential errors

Analyse and assess reports for potential problems

Run SQL queries for root cause analysis

Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site

Report to line manager on all day-to-day site related activities and raise any items that needs attention

Report to line manager in respect of all leave request, sickness absences and other aspects of employment such as training and development, performance management

Contribute to the improvement & streamlining of overall systems and software

Ensure up to date knowledge of all the systems, products and services

POPI Act Compliance

Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies.

Keeping abreast of any changes and attend training as required.

Formal Education & Training :

Minimum Grade 12

1-year IT Diploma (A+, N+ & SQL)

Windows & MS Packages specifically Excel

Advanced skills gap

Technical Experience :

Windows Server Systems 2016 skills gap refresher

Basic Wi-Fi skills gap

Basic Networking skills gap

First line OEM fault finding

First line customer network fault finding

Knowledge of OEM and the connectivity

Data Analysis

Experience :

Minimum 2 years experience within the mining industry

Knowledge :

Database Management

Products & Services

Mobile Devices

Calibration Procedures

Process Mapping ability

Skills :

Interpersonal Skills

Communication (Written & Verbal)

Customer Relationship, Conflict & Complaint

Management

Ability to function individually & in a team

Competencies :

Safety

Integrity

Respect

Ethics

Customer focussed

Independent

Pro-active

Attention to detail