Talent.com
Relocate to Malta Service Delivery Manager (Consulting/Big4)
Relocate to Malta Service Delivery Manager (Consulting/Big4)Black Pen Recruitment • Cape Town, WC, South Africa
Relocate to Malta Service Delivery Manager (Consulting / Big4)

Relocate to Malta Service Delivery Manager (Consulting / Big4)

Black Pen Recruitment • Cape Town, WC, South Africa
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Service Delivery Manager • Cape Town, WC, South Africa

    Related jobs
    Service Advisor / After Sales Consultant

    Service Advisor / After Sales Consultant

    Westline Staffing Solutions • Stellenbosch, South Africa
    To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction go...Show more
    Last updated: 30+ days ago • Promoted
    Remote Service Delivery Manager : Client Growth Lead

    Remote Service Delivery Manager : Client Growth Lead

    SupportYourApp • WorkFromHome, Western Cape, South Africa
    Remote
    A global support services provider in South Africa is seeking a Service Delivery Manager.In this role, you will manage client integrations, ensure support processes meet set standards, and assist c...Show more
    Last updated: 1 day ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Apex Group • Cape Town, Western Cape, South Africa
    You can find out more about this in our Service Delivery Manager page is loaded • •Service Delivery Manager • •locationsCape Town, Apex House time typeFull time posted onPosted Today job req...Show more
    Last updated: 6 days ago • Promoted
    Delivery Service Manager

    Delivery Service Manager

    Recruitment Solutions • Cape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show more
    Last updated: 30+ days ago • Promoted
    Delivery Enablement Lead - Drive Efficiency, Client Success

    Delivery Enablement Lead - Drive Efficiency, Client Success

    SystemWorks • Cape Town, Western Cape, South Africa
    A dynamic tech firm in Cape Town is seeking a Service Delivery Manager to enhance workflow structure and efficiency.This role involves coordinating projects, managing risks, and ensuring effective ...Show more
    Last updated: 4 days ago • Promoted
    Remote Service Delivery Manager | Global Tech Clients

    Remote Service Delivery Manager | Global Tech Clients

    SupportYourApp • Cape Town, Western Cape, South Africa
    Remote
    A global support service company in Cape Town seeks a Service Delivery Manager to oversee client integrations and ensure high-quality service delivery. The ideal candidate should have proven team ma...Show more
    Last updated: 12 hours ago • Promoted • New!
    Relocate to Malta Service Delivery Manager (Consulting / Big 4)

    Relocate to Malta Service Delivery Manager (Consulting / Big 4)

    Black Pen Recruitment • Cape Town, Western Cape, South Africa
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show more
    Last updated: 30+ days ago • Promoted
    Global Service Delivery Leader - Remote & KPI-Driven Impact

    Global Service Delivery Leader - Remote & KPI-Driven Impact

    Supportyourapp • WorkFromHome, Western Cape, South Africa
    Remote
    A leading tech support firm in Johannesburg seeks a Service Delivery Manager to oversee client integrations and maintain communication with support teams. The role requires strong team management an...Show more
    Last updated: 4 days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Zealhr • Cape Town, Western Cape, South Africa
    Exciting opportunity to join our Client in the IT industry for a Service Delivery Manager based in Cape Town.The role of the Service Delivery Manager is a senior role that is central to the managem...Show more
    Last updated: 30+ days ago • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Black Pen Recruitment • Cape Town, Western Cape, South Africa
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show more
    Last updated: 30+ days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Kyndryl • Cape Town, Western Cape, South Africa
    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to g...Show more
    Last updated: 16 days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    SystemWorks • Cape Town, Western Cape, South Africa
    At SystemWorks, we’re problem-solvers, innovators, and stewards of efficiency.We deliver smart, simple, and effective solutions that tackle real business challenges, combining deep industry experti...Show more
    Last updated: 4 days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    NSC Global • Cape Town, Western Cape, South Africa
    NSC Globalis currently looking for a Service Delivery Manager to join our growing company.NSC Global provides global network implementation and support solutions to world-class organizations delive...Show more
    Last updated: 30+ days ago • Promoted
    Remote Service Delivery Manager — Lead Global Support Teams

    Remote Service Delivery Manager — Lead Global Support Teams

    SupportYourApp • WorkFromHome, Western Cape, South Africa
    Remote
    A global support services provider is seeking a Service Delivery Manager based in Johannesburg.The role involves managing client integrations, maintaining communication with support specialists, an...Show more
    Last updated: 1 day ago • Promoted
    IT Service Delivery Manager

    IT Service Delivery Manager

    Believe Resourcing • Cape Town, Western Cape, South Africa
    Salary : R60000 - R65000 Per Month.Our client is a leading global Business Process Outsourcing (BPO) and digital transformation company that partners with some of the worlds most recognised brands.T...Show more
    Last updated: 27 days ago • Promoted
    Solution Delivery Manager

    Solution Delivery Manager

    Trustonic • WorkFromHome, Western Cape, South Africa
    Reporting to the VP Solution Delivery we are looking for a Solution Delivery Manager to join the team in South Africa.You will be responsible for the successful commercial delivery within territory...Show more
    Last updated: 4 days ago • Promoted
    Relocate to Malta Service Delivery Manager

    Relocate to Malta Service Delivery Manager

    Black Pen Recruitment • Cape Town, Western Cape, South Africa
    Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability...Show more
    Last updated: 30+ days ago • Promoted
    Distribution Service Manager

    Distribution Service Manager

    Recruitment Solutions • Cape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show more
    Last updated: 30+ days ago • Promoted