Talent.com
This job offer is not available in your country.
Relocate to Malta Service Delivery Manager (Consulting / Big4)

Relocate to Malta Service Delivery Manager (Consulting / Big4)

Black Pen RecruitmentCape Town, WC, South Africa
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Service Delivery Manager • Cape Town, WC, South Africa

    Related jobs
    • Promoted
    Service Advisor / After Sales Consultant

    Service Advisor / After Sales Consultant

    Westline Staffing SolutionsStellenbosch, South Africa
    To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction go...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    IT Service Delivery Manager : Perm : Cape Town

    IT Service Delivery Manager : Perm : Cape Town

    Isilumko Staffing (JHB)Cape Town, South Africa
    IT Service Delivery Manager : Permanent Position : Cape Town.The request is for an experienced IT Service Delivery Manager to join the client’s award-winning IT Global Technology Team.You will manage...Show moreLast updated: 12 hours ago
    • Promoted
    Service Manager - Northern Suburbs

    Service Manager - Northern Suburbs

    RareCruitCape Town, South Africa
    The Service Manager is responsible for ensuring the effective and timely delivery of all branch-based services.This includes leading the branch service team, managing client expectations, driving a...Show moreLast updated: 30+ days ago
    • Promoted
    Network Customer Relationship Manager (CH1163)

    Network Customer Relationship Manager (CH1163)

    CapitalHStellenbosch, South Africa
    Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a.This role is responsible for managing and expanding relationships with digital & banking payment ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Service Manager

    Technical Service Manager

    Persona StaffCape Town, South Africa
    Youll be at the forefront of launching and managing all technical service operations for products across the country : .Develop a national network of skilled installers and technical service partners...Show moreLast updated: 30+ days ago
    • Promoted
    Delivery Service Manager

    Delivery Service Manager

    Recruitment SolutionsCape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager Kraaifontein

    Branch Manager Kraaifontein

    Status StaffingKraaifontein, South Africa
    A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE : Permanent.SECTOR : Management.BASIC SALARY : ...Show moreLast updated: 28 days ago
    • Promoted
    Operations Manager

    Operations Manager

    Lexdan SelectStellenbosch, South Africa
    The role requires experience in : .Introduce and implement positive controls and changes.Introduce and implement continuous improvement, new systems, and technologies.Show moreLast updated: 20 days ago
    • Promoted
    Service Delivery and Project Manager (CPT)

    Service Delivery and Project Manager (CPT)

    RareCruitCape Town, South Africa
    Managing project deliverables together with team leads.Managing escalations from clients within the relevant technical work groups. Working closely with the company director and team leads to ensure...Show moreLast updated: 26 days ago
    • Promoted
    Senior Reservations Consultant (Durbanville)

    Senior Reservations Consultant (Durbanville)

    Wild Dreams HospitalityDurbanville, South Africa
    Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africas wild places.A Tour Operating background, to handle complex travel logistics and understand remo...Show moreLast updated: 18 days ago
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Black Pen RecruitmentCape Town, Western Cape, South Africa
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    ABC WorldwideCape Town, South Africa
    Cape Town (Head Office) – with travel to Johannesburg as required.Stingray is seeking a highly experienced.This role oversees a high-volume, multi-channel service environment, managing both Cape To...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Inbound Travel Consultant (Travel)

    Senior Inbound Travel Consultant (Travel)

    Black Pen RecruitmentCape Town, Western Cape, South Africa
    Our client is a dynamic, woman-owned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional, personal...Show moreLast updated: 30+ days ago
    • Promoted
    Distribution Manager

    Distribution Manager

    Recruitment SolutionsCape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show moreLast updated: 30+ days ago
    • Promoted
    Distribution Service Manager

    Distribution Service Manager

    Recruitment SolutionsCape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show moreLast updated: 30+ days ago
    • Promoted
    Transport Manager

    Transport Manager

    Recruitment SolutionsCape Town, South Africa
    The purpose of this position is to optimize deliveries to customers.This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position ...Show moreLast updated: 30+ days ago
    • Promoted
    TRANSPORT CONSULTING - ENGAGEMENT MANAGER

    TRANSPORT CONSULTING - ENGAGEMENT MANAGER

    HR GenieCape Town, South Africa
    TRANSPORT CONSULTING ENGAGEMENT MANAGER, Western Cape, South Africa.Competitive Package on Offer based on Qualification and years of relevant experience!. Join a highly reputable global consulting ...Show moreLast updated: 7 days ago
    • Promoted
    Sales Manager

    Sales Manager

    Status StaffingBlackheath, South Africa
    A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE : Permanent.SECTOR : Sales.BASIC SALARY : ...Show moreLast updated: 30+ days ago