IT Service Desk Operations Manager

A leading organization is seeking an IT Service Desk & Operations Manager to oversee IT support and infrastructure operations within the MIS department. This permanent role offers the opportunity to manage service continuity, lead a skilled team, and ensure compliance with ITIL standards and ISO processes.

Whats in it for you?

Youll play a key role in ensuring operational excellence, managing IT resources, and driving service improvements that impact the entire business.

Key Responsibilities

• Plan, organize, and assign tasks to the RUN team
• Manage IT hardware resources, including inventory and capacity planning
• Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, monitoring, reporting)
• Oversee daily, weekly, and monthly production follow-ups
• Manage IT infrastructure contracts and SLAs, ensuring compliance and applying penalties where necessary
• Ensure adherence to security, licensing, and group IT policies
• Maintain compliance with ISO, ITIL, and QHSE processes
• Contribute to tenders and RFPs, and stay updated on emerging technologies

Job Experience and Skills Required

Education :

Experience :

Skills :

Apply now!