Tech Officer : Jnr Customer Engineer (FS)

Business unit, Department, Reporting

Business Unit :   CPS

Department :   Field Services

Reports to :   Ops Manager : Onsite Operations (M / S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and / or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and / or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and / or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Achieving personal work goals & objectives

Culture Match

Job Match

Minimum Qualifications

NQF 4 : Grade 12 National Diploma

Additional Education -Preferred / Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended / long hours as and when required

Workplace / Physical Requirements

Client Roaming

Billable