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Call Centre Service Agent (Temp)

Call Centre Service Agent (Temp)

Hire PowerPort Elizabeth, South Africa
3 days ago
Job description

MINIMUM REQUIREMENTS :

  • National Senior Certificate (diploma or bachelor's pass with a minimum of 50% for English and Maths Literacy or Mathematics is essential)
  • Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)
  • Computer literacy (MS Word, Excel and Outlook)

ROLES AND RESPONSIBILITIES :

  • Engage with clients and / or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Capture and update client information on relevant system / s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process.
  • Identify and report process and system failures and enhancements to improve client experience.
  • Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
  • Escalate client queries to the relevant department or stakeholder.
  • Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

    • Note :

  • In order to be successful you will be required to pass an online assessment and background verification checks.
  • If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.

    • Cut off date for CV submission is : 14 November 2025

    Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.

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    Call Centre Agent • Port Elizabeth, South Africa