(Cloud Solutions, AWS) Billing Support Consultant (South Africa, remotely)
Join us as a Billing Support Consultant and thrive in a multicultural, multilingual environment while working remotely from South Africa. This role offers an opportunity to develop new skills and achieve challenging goals within a People First management approach.
What you will do :
- Respond to customer inquiries and support billing and order-to-cash processes
- Design email templates as needed
- Conduct research and analysis on products
- Develop training programs and assessments for consultants
- Prepare and deliver regular reports upon request
- Follow team training and policies
What you need to succeed :
Excellent English skills (C1 level or higher, spoken and written)Experience with AWS or other cloud platformsStrong networking knowledgeProficiency in Accounts Receivable, billing, and order-to-cash processesCustomer support experience with cloud (SaaS) productsProficiency in SalesforceSales-savvy, experienced in administrative work, with excellent communication skillsService-driven attitude ensuring high-quality customer servicePersonal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)Nice to have :
Salesforce certifications or accounting knowledgeBenefits and perks :
Flexible schedule and remote workInclusive international environmentCompensation in USDBonuses for referralsPaid training and probation periodWork-life balanceSupportive management focused on growthOpportunities for self-developmentAbout us :
SupportYourApp provides secure technical, customer support, and CX services for global tech companies. Operating since 2010 with 8 hubs worldwide, we value diversity, care for our team, and aim for a positive, inclusive workplace. Send your CV in English highlighting your skills! Visit us at supportyourapp.com .
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