Manager : Broker Services and Franchise

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We are looking for an experienced Broker and Franchise Manager to join our team and take charge of growing and supporting our broker and franchise distribution channels. In this pivotal role, you will be responsible for developing strategies that drive business growth, ensuring compliance, and managing key relationships to achieve business objectives. If you're a strategic thinker with a proven track record in sales, franchise development, and team leadership, we'd love to hear from you!

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities

• Broker & Franchise Strategy Development & Implementation
• Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals.
• Design operational strategies to attract, onboard, and retain suitable brokers and franchises.
• Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress.
• Broker & Franchise Support & Engagement
• Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees.
• Create and maintain a comprehensive broker and franchise policy manual and ensure compliance.
• Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts.
• Sales Growth & Market Expansion
• Design growth strategies and tracking mechanisms to achieve sales targets.
• Identify new market opportunities and implement expansion strategies for brokers and franchises.
• Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships.
• Franchise Development
• Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process.
• Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines.
• Represent the company at industry events to promote the franchise opportunity and enhance brand visibility.
• Broker Development and Training
• Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills.
• Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants.
• Foster a strong relationship with brokers, ensuring their continued development and engagement.
• Compliance and Risk Management
• Regularly evaluate broker and franchise remuneration models and recommend improvements.
• Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements.
• Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines
• Departmental and People Management
• Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards.
• Foster a culture of continuous learning, development, and high performance within the team.
• Client Relationship Management
• Build and maintain a network of industry contacts to bring new opportunities into the business.
• Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand

Seniority level

Employment type

Job function

Pretoria, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Centurion, Gauteng, South Africa

Sandton, Gauteng, South Africa

Note : The description reflects the role responsibilities and expectations; locations are provided as context for typical postings.

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