Assistant / Trainee Retail Branch Managers

Right now, we’re looking for some special Assistant or Trainee Retail Branch Managers for several of our stores around the country. This is a great job, so we have great expectations from you.

Are you an Italtile kind of Assistant / Trainee Retail Branch Manager?

Yes? Then these key qualities and skills describe you : Natural born leader

Intuitive, empathetic, motivational leader and team builder

Good delegator (no micro-managers here!)

Bombproof under fire

Consistently achieve growth

Form positive and long-term relationships with staff, customers and suppliers

Trusted mentor in development and training

Merchandising wizardry

Good organiser and planner

Problem solver

Never-say-die perseverance

Professional, confident, self-starter, results-driven, goal-oriented, methodical, energetic and enthusiastic, able to confront uncomfortable things, supporter, collaborator, connecter, adaptable, hands-on, focused and disciplined, ambitious and hungry.

Must-haves : An impressive history of customer service excellence

Ability to consistently meet set monthly sales targets and budgets

Creativity and design flair

Impressive financial / admin / forecasting acumen

An eye for fashion and a talent for display

Understand and translate financial reports

Enviable people skills

Good solo and team player

Multitasking wizardry

2 - 5 years of retail experience

2 years middle management experience

Merchandising experience

Excellent verbal and written communication skills

Bilingual (please state languages)

SAP and Microsoft Office

Sound Arithmetic skills

Matric certificate

Own transport with a valid driver's licence

Your field of work and key results areas : With your understanding of Italtile as a luxury brand in a high-end showroom environment, you will appreciate the importance of ensuring an excellent customer experience by maintaining brand integrity and going the extra mile. In everything you do and say, you will live The Italtile Way. From your basecamp in an Italtile showroom, alongside the Branch Manager, armed with your many skills and values, the following will be your other performance measurables :

Be a mentor and motivator

Grow people to their full potential

Conduct interviews and identify the best talent

Manage debtors

Procurement of new clients, especially professionals (architects and interior designers)

Sales performance

Intensive overheads control and management

Maximise personal and team efficiencies,

Team management and training

Operational planning to increase the business unit profitability

Manage individual performance, and that includes disciplinary process

Set and implement short- and long-term sales goals

“Housekeeping' in line with a luxury shopping environment

Handle customer complaints

Stock control (merchandising, stock holding, stock days, managing dead / toxic stock)

Achieving and maintaining profit margins

Know more about your products than anyone else

Understand the market (trends and competition)

Advertising planning

Financial reporting

Relationship management

Ensure sustained return on investment

Oh, and one more thing A relevant qualification from a tertiary institution would be a nice-to-have.

Hours You'll be required to keep retail office hours, including weekends and public holidays.

Locations These positions are available at several of our stores around the country.