Control Tower Manager : Client Services : Contact Ronel @ 0824355021

Job Overview

To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes.

Mining and Steel experience is a must.

Duties & Responsibilities

• Execute own work and team work according to set operating procedures and service level agreements.
• Monthly revenue projections.
• Financial tracking of the baseline, savings, and gainshare of the partnership.
• Monitor and report on own and teams’ transactional activities to provide timely information for decision making.
• Plan, coordinate, and deliver own and team activities to ensure that agreed standards and operational objectives are met (Daily to 3 months).
• Coordinate and participate in learning interventions to establish a learning and development culture within the team.
• Create an engaging, enabling, and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.
• Compile, analyze, and report on client service levels and trends, risks, and improvement opportunities.
• Resolve escalated client queries.

Desired Experience & Qualifications

Bachelor’s Degree in Logistics, Supply Chain, Industrial Engineering, or an equivalent 3-year degree (NQF Level 7).

Behavioural Competencies

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