ISP Operations Manager RocketNet

RocketNet is one of South Africa’s most loved fibre ISPs — we are looking for an exceptional Operations Manager to help drive our next phase of growth.

Fourways, Johannesburg

Full-time

⏳ Applications close Wednesday, 3 December 2025.

What the Role Is About

As the Operations Manager, you will lead, coordinate, and optimise all daily operational activities — from customer provisioning and installations to network performance, service delivery, and cross‑functional execution. You will bring structure, innovation, and operational discipline into a growing business where speed matters and excellence is non‑negotiable.

Key Responsibilities

• Oversee the full operational workflow across provisioning, support, activations, and service delivery.
• Maintain and exceed KPIs, SLAs, and operational deadlines.
• Implement process improvements, automation, and standardised SOPs.
• Lead daily stand‑ups, reviews, and retrospectives.
• Drive continuous optimisation across the entire customer journey.
• Lead and mentor operations staff, coordinators, and supervisors.
• Build a culture of ownership, precision, and accountability.
• Ensure alignment between Sales, Support, Network Engineering, and Customer Success.
• Follow up on handovers, deliverables, and interdepartmental tasks.
• Identify operational bottlenecks and implement scalable solutions.
• Streamline workflows, tools, and internal systems.
• Drive technology adoption and practical, tech‑driven improvements.
• Collaborate with leadership to enhance efficiency and customer experience.
• Build structured reporting frameworks for KPIs and operations performance.
• Track, measure, and present insights to the CEO.
• Maintain quality standards across every operational touchpoint.

Requirements

Education & Experience

Skills & Attributes

What We Offer

Ready to Lead RocketNet Operations?

If you believe you can drive excellence at scale and thrive in a fast‑paced environment — we want to meet you.

Apply now by submitting your CV to :

⏳ Applications close Wednesday, 3 December 2025.

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