Client Experience & Operations Manager (Somatic Embodiment Coaching)

Position : Client Experience & Operations Manager

Salary Range : USD 1500-2000 / month

Business Location : Florida USA

Working Hours : Remote Full Time 8 : 00 am to 5 : 00 pm EST (open to flexible hours) - Some weekend work is required

About the Company

The company is a global embodiment movement founded by a bestselling author blending transformation business and nervous system mastery.

Weve certified 80 facilitators served thousands of members and hosted world-class live events.

Our next chapter is bold :

10000 members

100000 books sold

Global recognition as the #1 embodiment platform in the world

To get there were hiring an experienced Client Experience & Operations Manager someone who brings structure to scale excellence to execution and measurable growth to every process.

This is not an entry-level support role.

Youve done this before. Youve built systems that drive revenue retention and client satisfaction and you have the numbers to prove it.

The Role

This hybrid position combines operations client experience and performance tracking .

Youll design and run the backend systems that keep clients engaged affiliates supported and the Body Talk ecosystem flowing seamlessly while creating KPIs that show real trackable results.

Key Responsibilities

Client Experience & Retention

• Create and maintain clear pathways for clients to engage stay active and get results.
• Build KPI dashboards to measure engagement retention and satisfaction.
• Monitor participation re-engage drop-offs and design retention touchpoints.
• Manage onboarding access and follow-up systems for all offers.
• Collect and organize testimonials feedback and case studies.

Affiliate & Partner Management

Operations & Backend

Founder Support & Reporting

Youll Be a Perfect Fit If You :

Increased conversion or sales by 1030% through optimized client journeys or systems.

Energy & Culture Fit

This role holds the nervous system of the business keeping energy care and systems in sync.

You think in solutions not stories. Youre grounded communicative and thrive on turning chaos into clarity.

Embodied mantra :

I run the flow that allows the company to expand without friction.

Position Details

How to Apply

In the application page please include a link to your portfolio a short Loom (23 minutes) answering :

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1500 - 2000