Loyalty Forensics Specialist
Set ConsultingCape Town, Western Cape, South Africa4 days ago
Job descriptionDevelop and maintain enterprise-level fraud detection rules and monitoring frameworks. Establish thresholds and alerts for high-risk behaviours such as abnormal points accumulations, voucher redemptions or excessive promotion usage. Oversee post-incident reviews, ensuring root causes are addressed and systemic improvements implemented. Lead forensic analysis of profile usage, device data, and partner reports to understand emerging fraud tactics. Recommend and implement enhanced digital controls in partnership with IT Security. Oversee the production of dashboards and reports on loyalty fraud trends. Present findings and recommendations to senior management, highlighting key risks, performance of fraud controls, and emerging threats. Provide data-driven insights that inform long-term fraud prevention strategy. Ensure fraud prevention measures protect the business without compromising customer experience. Partner with internal stakeholders to support impacted customers. Act as a subject matter expert on loyalty fraud risks for internal and external stakeholders. Ensure all investigations are conducted in compliance with POPIA and internal data protection policies. Support audits, regulatory requests, and compliance reviews related to loyalty fraud. Lead cross-functional engagement with Loyalty, CRM, IT, Operations, Training and Legal. Provide regular fraud risk updates to senior executives and franchise stakeholders. Foster a culture of fraud awareness and proactive risk management across the organization. Senior-level experience in fraud investigation, prevention, or digital forensics, ideally in loyalty, payments, or financial services. Proven leadership skills with the ability to manage a fraud portfolio and influence cross-functional teams. Strong analytical and investigative abilities, with expertise in fraud detection systems and forensic tools. Excellent communication and reporting skills, including the ability to brief senior executives. Deep understanding of loyalty fraud risks such as account takeovers, promotion abuse, and voucher exploitation. Strong knowledge of compliance frameworks (POPIA, GDPR) and customer data protection. Ability to balance business protection with customer experience. Tertiary education, preferably in Risk Management, Forensic Accounting, Information Systems or Computer Science qualifications. 5-7 years experience in fraud investigation, risk management, or digital forensics, with at least 3 years in a senior or leadership role. Proven track record of managing a fraud prevention portfolio in loyalty, payments, retail, or financial services environments. Strong experience with fraud detection and monitoring systems, data analytics tools, and case management platforms. Demonstrated success in leading cross-functional teams (e.g., Operations, IT Security, Customer Service) to mitigate fraud risks. Experience working with regulatory and compliance frameworks (e.g., POPIA, GDPR, PCI DSS). Exposure to loyalty programme ecosystems, including POS integration, voucher systems, and customer data platforms, is advantageous.
The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation’s loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With fraud in loyalty programmes increasing both globally and locally, this position takes ownership of developing fraud prevention strategies, coordinating investigations, and driving systemic improvements across the business.
Role and Responsibilities
- Provide strategic leadership and oversight of Corporation’s loyalty fraud mitigation portfolio.
- Detect, investigate, and mitigate fraudulent activity within loyalty programmes.
- Lead collaboration efforts with the Call Centre, Loyalty Team, Operations, POS Systems, and Loyalty Systems to ensure end-to-end fraud controls.
- Collect, preserve, and analyse digital evidence (system logs, transaction history).
Fraud Risk Management
Reporting and Insights
Customer and Business Protection
Compliance
Stakeholder Engagement
Key Skills and Competencies
Education and Experience Requirements
#J-18808-Ljbffr
Create a job alert for this search
Specialist • Cape Town, Western Cape, South Africa
Related jobs
ISTA Personnel Solutions is a dynamic and fast-growing BPO company.We are not a recruitment agency — we operate as a dedicated extension of our U.
We are hiring a Compliance and Documentation Coordi...Show moreLast updated: 21 days ago
We are not a recruitment agency — we operate as a dedicated extension of our U.Compliance and Documentation Coordinator.ABA therapy services in the state of Florida.
This position involves preparing...Show moreLast updated: 30+ days ago
- Promoted
Compliance Associate
Black Pen RecruitmentCape Town, Western Cape, South Africa Our client is committed to building a financial system that works for all, this includes consumers, merchants, banks, regulators and law enforcement.
Fraud and identity are unfortunately still signi...Show moreLast updated: 30+ days ago
- Promoted
Senior Digital Forensics Incident Response Analyst
NTTWorkFromHome, Western Cape, South Africa Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 3 days ago
- Promoted
Sourcing Specialist : Motor Claims
Santam InsuranceCape Town, Western Cape, South Africa Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.Please note that this is a scam.
We remind all clients that Santam will only commu...Show moreLast updated: 30+ days ago
- Promoted
Sourcing Support Specialist
The Foschini GroupParow, Western Cape, South Africa Provide support to business in executing sourcing events.Execute sourcing events in line with the TFG Procurement Policy.
Coordinate contract approval & utilise contract management processes.Provide...Show moreLast updated: 30+ days ago
- Promoted
Deaths Claims Specialist
Palesa Mbali GroupCape Town, South Africa The successful candidate will be responsible for the accurate, diligent, and timely processing of instructions related to Estate Late accounts.
This includes officiating payments to beneficiaries an...Show moreLast updated: 30+ days ago
- Promoted
Dispositions Expert
Impact Investment GroupWorkFromHome, Wes-Kaap, South Africa Disposition Expert / Buyer Relations Specialist.Company : SAAR Capital (Formerly Impact Investment Group).Type : Full-Time (after 10-Day Performance Trial).
Compensation : $3,000 / month base + 15% commi...Show moreLast updated: 2 days ago
- Promoted
Investor AML / KYC Specialist
Set ConsultingCape Town, South Africa Excellent career opportunity with established global consultancy who is looking for an experienced AML / KYC professional with a strong background in investor onboarding and.The ideal candidate will ...Show moreLast updated: 30+ days ago
- Promoted
Compliance and Documentation Coordinator (USA Healthcare) - Remote
ISTA Personnel SolutionsWorkFromHome, Western Cape, South AfricaRemote
- Promoted
Fraud Strategy Lead
OzowCape Town, ZA Job title : Fraud Strategy Lead.Job Location : Western Cape, Cape Town.More about this Ozow fantastic position .We’re looking for a Fraud Strategy Lead to take full ownership of Ozow’s fraud s...Show moreLast updated: 16 days ago
- Promoted
Compliance and Documentation Coordinator (USA Healthcare) - Remote
ISTA SolutionsWorkFromHome, Western Cape, South AfricaRemote
- Promoted
Associate Digital Forensics Incident Response Analyst
NTT DATA, Inc.WorkFromHome, Western Cape, South Africa Associate Digital Forensics Incident Response Analyst.This entry‑level subject matter expert assists with the detection and monitoring of threats and suspicious activity affecting the organization’...Show moreLast updated: 1 day ago
- Promoted
Anti-Money Laundering (AML) Specialist : Job Grade : 10 / 11 : SLS Finance : Compliance : Bellville
SanlamBellville, Western Cape, South Africa Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market.Sanlam Life and Savi...Show moreLast updated: 11 days ago
- Promoted
Specialist : Forensics
Road Accident FundCape Town, ZA Job title : Specialist : Forensics.Job Location : Western Cape, Cape Town.Purpose of the Job : The Specialist : Forensics is responsible for the provision of knowledge related to fraud investigations ...Show moreLast updated: 7 days ago
- Promoted
Manager : Forensics Investigation
Road Accident FundCape Town, ZA Job title : Manager : Forensics Investigation.Job Location : Western Cape, Cape Town.The Manager : Forensics Investigation is responsible for conducting forensic investigations in the respective area...Show moreLast updated: 7 days ago
- Promoted
Forensic Investigator (Desktop) MMH250411-4
MomentumCape Town, Western Cape, South Africa Forensic Investigator (Desktop) MMH -4.Momentum Cape Town, Western Cape, South Africa.The role incumbent will perform complex desktop investigations into allegations of fraud, waste, and abuse with...Show moreLast updated: 6 days ago
- Promoted
Forensic Manager
Clicks Group LimitedCape Town, Western Cape, South Africa We are looking to recruit a Forensic Manager to work within the Group Internal Audit department of The Clicks Group.The role will be based at Clicks Head Office in Cape Town and will report to the ...Show moreLast updated: 30+ days ago
- Promoted
Forensic Investigator MMH251030-1
MomentumCape Town, Western Cape, South Africa Momentum Cape Town, Western Cape, South Africa.Forensic Investigator (Desktop) MMH -4.The role incumbent will perform complex desktop investigations into allegations of fraud, waste, and abuse with...Show moreLast updated: 6 days ago
- Promoted
Forensic Investigator
Momentum HealthCape Town, Western Cape, South Africa Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group e...Show moreLast updated: 1 day ago