Omf Client Relations Consultant (Paarl Convenience Centre)

OMF Client Relations Consultant

Paarl Convenience Centre

Posted today

Job Description

Let’s Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

• Product / Service Information – Provide advanced product / service information.
• Customer Order Processing – Record and process customer orders, selecting the most appropriate approach based on predefined options.
• Resolving Customer Issues – Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
• Customer Relationship Development / Prospecting – Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data – Enter relevant information into the CRM system after each contact with a customer to ensure quality data for retention and business development activities.
• Customer Needs Clarification – Interview the customer, following a multilevel sales script, to clarify the customer\'s requirements.
• Renewals – Provide exceptional service to customers to encourage continued use of the organization\'s products / services.
• Operational Compliance – Develop working knowledge of policies and procedures and regulatory codes of conduct relevant to own work; adhere to mandatory procedures to meet standards.
• Personal Capability Building – Develop and maintain process or technical skills through assessment, development planning activities and training / coaching.

Skills

Competencies

Education

Closing Date

01 October 2025 , 23 : 59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr