Site Reliability Engineer (Egypt, Usa, Phillipines, Mexico)

Overview

Our client, a global BPO business is looking for Site Reliability Engineers to support a global payment technology company that provides platforms to consumers, businesses and organizations to make electronic payments. The successful candidate will be responsible for ensuring site reliability & performance, monitoring & alerting, and supporting emergency response situations. The ideal candidate creates a bridge between development and operations by applying a software engineering mindset to service management.

The Role

• Responsible for pipeline build and maintenance in accordance with the client’s tooling and conventions.
• Participate in the software development lifecycle, working closely with the development team to ensure that designed solutions meet non‑functional requirements such as availability, performance, security and maintainability standards.
• Maintain services through monitoring of metrics, system health, and analysis of reports.
• Provide support for production and in‑house systems. Participate in on‑call production support rota.
• Incident management, on‑call support and root‑cause analysis conducting post‑incident reviews and 5‑Whys.
• Remediate system vulnerability, security and resiliency measures.
• Improve process and systems within the program.
• Lead incident management efforts by proactively monitoring and analyzing ISO 8583 financial transaction messages across the four‑party payment model (Cardholder, Merchant, Acquirer, Issuer).

Skills & Requirements

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