First-Line IT Support Helpdesk Technician

First-Line IT Support / Helpdesk Technician

Location : Northern Suburbs Cape Town (On-site)

Hours : Standard office hours

Employment Type : Full-time

About Our Client

Our client is a trusted IT solutions provider offering outsourced IT support networking cloud services and hardware / software supply to businesses across South Africa.

About the Role

This position requires a well-spoken neat energetic and hands-on technician who enjoys solving problems and delivering excellent customer service. You will provide first-line support install and maintain hardware / software troubleshoot desktop and network issues and ensure all calls are resolved professionally and within SLA.

Key Responsibilities

Provide first-line technical support to end-users on-site

Install configure and maintain computer hardware and software

Troubleshoot desktop printer and basic network issues

Log update and resolve tickets within agreed SLAs

Maintain desktop and networking equipment at client sites

Communicate clearly with users and provide regular updates

Travel to client sites when required

Requirements

Technical Skills

Strong desktop support experience (hardware and software)

Troubleshooting skills for Windows and common applications

Basic networking knowledge (routers switches Wi-Fi protocols)

Microsoft 365 support (advantageous)

Ability to install and configure new workstations

Qualifications (Advantageous not essential)

CompTIA A

CompTIA Network

CompTIA Security

Microsoft MDA or similar

Experience & Attributes

13 years IT support / helpdesk experience

Excellent verbal and written communication skills

Customer-focused able to explain technical issues simply

Strong problem-solving ability with a proactive attitude

Well-presented professional and detail-oriented

Able to work independently and within a team

Valid drivers licence (essential)

Willingness to travel to client sites

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Experience : years

Vacancy : 1