Receptionist

The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include :

• Guest Check-In / Out : Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
• Customer Service : Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
• Phone and Email Management : Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
• Billing and Payments : Process guest payments, handle billing issues, and provide receipts.
• Record Keeping : Update guest records, maintain booking logs, and prepare daily reports.
• Problem Resolution : Address guest complaints or issues professionally, escalating as necessary.

This role requires strong communication skills, attention to detail, and a friendly, helpful demeanor to create a welcoming experience for guests.