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Customer Support & Events Coordinator - 45926102854

Customer Support & Events Coordinator - 45926102854

SomewhereWorkFromHome, Western Cape, South Africa
22 hours ago
Job description

Overview

Customer Support & Events Coordinator

Location : Remote (Preferred regions : Latin America or South Africa, open WW)

Compensation : $1,400–$1,800 / month USD (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Industry : Hospitality / Events / Customer Service

Schedule : FT - Eastern Time, likely Tuesday - Saturday (Sunday + one weekday off)

About the Role

We’re seeking a proactive and highly organized Customer Support & Events Coordinator to join a growing team that manages culinary experiences across several U.S. locations (Brooklyn, NY; Hoboken, NJ; Philadelphia, PA; Stamford, CT and soon to open Princeton, NJ). This is a remote position that blends customer service with event logistics, ideal for someone who thrives in a fast-paced, detail-oriented environment.

You’ll be the primary point of contact for clients booking private culinary events, adult and kids cooking classes and chef competitions; handling everything from initial inquiry through post-event follow-up. You will also spend time assisting the customer service team by responding to inquiries and concerns. Your goal? Deliver seamless, memorable experiences by managing behind-the-scenes coordination and clear, warm communication.

Key Responsibilities

  • Respond to inbound inquiries about private culinary events via email
  • Coordinate logistics across multiple east coast based U.S.-based locations (no vendor sourcing required)
  • Manage direct communication with clients to ensure expectations are met
  • Support on-site event leads and internal teams to ensure operational alignment
  • Assist in general customer service operations as needed
  • Maintain clear records and timelines to ensure event success
  • Contribute to a high-touch, hospitality-driven service experience

Ideal Candidate Profile

  • 2–5 years of experience in event coordination, hospitality, or operations
  • Excellent written and verbal English communication
  • Strong organizational and time-management skills
  • Self-starter who thrives working independently
  • A great attention to detail with the ability to multi task and triage when issues arise
  • Experience coordinating across time zones and multiple teams
  • Familiarity with CRM tools or workflow platforms is a plus - Google Docs, Slack, Zendesk, as well as client’s internal planning platform (further training provided)
  • Warm, professional demeanor with a focus on client satisfaction

    • Additional Notes

    You’ll be joining a remote team that already includes experienced virtual assistants whose focus is on customer service as well as social media and operations — the customer support and events coordinator role focuses on private event coordination to support event managers and includes ownership of adult and kids events and crucial client interaction.

    There’s room to grow into a broader customer service leadership role over time.

    Candidates should be fully comfortable working U.S. Eastern Time hours. Preference for candidates in LATAM or South Africa, but open globally.

    Training / onboarding will be the first 1–2 months.

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    Customer Coordinator • WorkFromHome, Western Cape, South Africa