Helpdesk Operator

Purpose of the Role

We are seeking a Help Desk Operator to join our team. This position plays a vital role in ensuring smooth daily operations by providing professional front-desk service, managing guest interactions, and maintaining accurate records through our Help Desk system. You’ll be the first point of contact for residents, guests, and visitors — creating a welcoming environment while assisting with inquiries, check-ins, and check-outs in alignment with the UjuESS service standards.

Education And Experience Requirements

• 1–2 years of relevant experience in reception, customer service, or administrative support.
• Strong computer literacy and proficiency in basic administrative systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• A positive attitude and professional demeanour
• Previous experience in a similar role or remote-site environment.
• Self-motivated and adaptable to changing environments.
• Knowledge of hospitality operations or help desk systems.

Key Areas Of Responsibility

Key Competencies

Why Join us?

At UjuESS , we pride ourselves on operational excellence, teamwork, and service delivery that exceeds expectations. Join a team that values professionalism, growth, and a strong commitment to living our company values every day

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