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QA & Support Analyst

QA & Support Analyst

Unifi GroupStellenbosch, ZA
4 days ago
Job description

Job title : QA & Support Analyst

Job Location : Western Cape, Stellenbosch

Deadline : October 07, 2025

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Responsibilities :

  • Provide second-line support and perform root cause analysis to effectively resolve reported issues.
  • Offer weekend standby support as needed to ensure timely resolution of critical issues.
  • Work closely with cross-functional teams, including developers and product owners, to communicate and address quality issues.
  • Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
  • Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
  • Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
  • Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
  • Contribute to the design and continuous improvement of testing processes and methodologies.
  • Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

    • Requirements :

  • 5+ years of experience in a quality assurance role.
  • Experience in a support role is advantageous.
  • Strong proficiency in SQL for database testing and validation.
  • ISTQB Certification
  • Excellent problem-solving skills with a keen attention to detail.
  • Ability to work independently and collaborate effectively as part of a team.
  • A strong commitment to continuous development and upskilling in testing tools and technologies.
  • Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies is a plus.
  • Strong analytical skills and logical thinking.
  • Excellent communication skills, with a focus on clear and detailed documentation.
  • A results-oriented approach with an emphasis on accuracy and high-quality work.
  • A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.
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