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Growth & Retention Lead - Online payments | Cape Town S / Suburbs

Growth & Retention Lead - Online payments | Cape Town S / Suburbs

Salesworx Recruitment (Pty) LtdWorkFromHome, Limpopo, South Africa
9 days ago
Job description

Overview

Growth & Retention Lead or Merchant Growth Manager with demonstrated sales, customer success and marketing experience at an intermediate level. Prior experience in hospitality / retail, fintech and corporate spaces is advantageous. You will activate, educate, and expand relationships with existing merchants through the company’s proprietary product stack, following merchant acquisition. You are a trusted advisor to merchants, a commercial strategist for the region, and you ensure merchants get results and continue to grow.

Post-Onboarding Activation

  • Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
  • Ensure that QR placements, acquiring channels (POS, PED, eCommerce), and collateral are live and functioning.
  • Define activation objectives with the merchant and deploy relevant tools (e.g., vouchers, consumer incentives, capital pre-qualification).
  • Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan with access to loyalty and insight tools.
  • Identify up-sell and cross-sell opportunities across the product stack to grow merchant customer value.
  • Tailor activation strategies by merchant vertical, performance, and seasonality (campaigns, bundles, incentives, or paid plan migration).
  • Proactively engage merchants who are dormant or underperforming to drive growth and reactivation.

Strategic Account Management

  • Build deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans.
  • Conduct quarterly business reviews (QBRs) for top merchants with data-driven insights and growth plans.
  • Be the single point of commercial escalation and accountability for your portfolio.

    • Cross-Functional Collaboration

  • Partner with Regional Growth Activators to align campaigns with in-store activations and regional events.
  • Collaborate with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.
  • Provide merchant feedback to the Head of Merchant Growth for product and messaging improvements.

    • Data & CRM Discipline

  • Track and report merchant growth activity.
  • Maintain updated merchant notes and next steps in the company’s CRM tools (e.g., QuickSights and Zoho).
  • Forecast monthly growth targets by account and flag churn risks for intervention.

    • Requirements

  • Solid experience in sales, customer success and marketing.
  • Fintech experience preferred.
  • Strong business acumen and knowledge of payment products.
  • Ability to interact with merchants and understanding of the retail / hospitality industry.
  • Familiarity with local retail / business offerings.
  • Ability to work remotely and drive active participation in an online environment.
  • Commercially strategic mindset focused on growth; trusted advisor to merchants.
  • Accountable and performance-driven; comfortable working across marketing, product and ops.
  • Proactive and responsive with fluency in reporting tools and CRM tracking (Zoho, Campaign Manager, QuickSights).

    • Benefits

  • Salary : R25 000 – R35 000 per month (dependent on experience).
  • Annual salary increase after 12 months.
  • 17 days leave; group life cover; Discovery Vitality; study assistance up to certification.
  • Creche & pre-school allowance; quarterly socials.

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    Cape • WorkFromHome, Limpopo, South Africa