Junior Service Desk Agent

Junior Service Desk Agent

Key Responsibilities

Respond promptly to customer contacts via telephone and e-mail.

Gather customer and technical information to help describe the nature of the request or incident.

Update customer databases with service requests or incident details.

Assign service requests to the appropriate technical support groups.

Develop and maintain relationships with customers to ensure a positive customer experience.

Establish and maintain strong relationships with internal staff.

Walk with onsite support engineers to learn and understand the technology and people.

Qualifications :

Matric

Experience :

Good communication skills, both written and verbal

Ability to work well and collaboratively in a team environment

Basic knowledge of Google and Windows 10