Training & Development Coordinator

Overview

Our client is seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

Responsibilities

• Quality Control
• Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background / set-up compliance
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual / physical presentation
• Operational Coordination
• Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches
• Reporting & Administration
• Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies
• Team Leadership
• Lead, guide, and support a team of teachers
• Handle scheduling, training, quality assurance, and performance evaluation of team members

Minimum Requirements

Working Hours

Monday - Thursday 07 : 00 - 19 : 00 SAST; Monday - Thursday 19 : 00 - 07 : 00 SAST; Friday - Sunday 07 : 00 - 19 : 00 SAST; Friday - Sunday 19 : 00 - 07 : 00 SAST

Salary

R15 000 – R20 000 per month (based on shift, experience and qualifications)

Other

Must be able to work centre-based full-time from Umhlanga offices. Flexibility to work shifts where operationally required.

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