Job title : Senior Service Advisor (Nelspruit)
Job Location : Mpumalanga, Nelspruit
Deadline : November 07, 2025
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Description
Manage and control all workshop administration, including on-sites.Manage debtor queries and cash accounts.Manage and control WIP on a daily basis.Manage and control training and travel.Manage and control campaigns.Monitor and report on hours sold, hours worked, efficiency and productivity levels.Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.Handle all CXI queries and ensure that a high CXI score is maintained.Responsible for ensuring data integrity.Ensure that job cards are accurately costed ad invoiced timeously.Perform weekly documented job card quality checks.Responsible for sublet invoices follow-up and control.Keep accurate record of all warranty and R&M rejections and follow-up until finalised.Compile WIP and hours sold figures on a daily basis.Distinguish between all warrantable and non-warrantable labour lines.Assist the Service Advisors and Costing Clerks as and when required.Perform any other work related as tasks required by management.Requirements
Qualifications :
Grade : 12 Matric Certificate.Technical qualification highly advantageous.Skills :
Computer Literate.Knowledge of SAP (ESA).Work well under pressure and maintain good customer relations.Good communication (oral and written) & interpersonal relations skills.Customer focused with a results driven approach.Pro-active, highly motivated in achieving set objective.Work independently though being a team player.Experience :
Experience in a workshop in a similar role - 5 years.Closing Date : 04 November 2025
Administrative / Management jobs