Junior Service Advisor

Junior Service Advisor

We are seeking a Junior Service Advisor to join our automotive service team.

Duties & Responsibilities

• Proven work experience as a Service Advisor or similar role.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal and communication expertise.
• Strong organizational, decision-making and problem-solving skills.
• Relevant training and / or certifications as a Service Advisor; knowledge of vehicles.
• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
• Manage and oversee the dealership’s workflow and schedule.
• Call customers to advise them about service changes or car pick-up times.
• Maintain positive customer relationships to ensure repeat business.

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