Operations Department Manager

Job Description

• The responsibilities of the Operations Department
• Manager include delivering exceptional customer service through management of day-to-day operations, ensuring a well maintained, safe, hygienic and secure store environment, and minimize loss and shrinkage through logistic support and enforcement of policies and procedures.
• Deliver exceptional customer service to both internal and external customers
• Develop, recruit, retain and lead a competent and motivated store operations team
• Co-ordinate and monitor the activities of the coach and implement appropriate performance management for coaches, qualified and trainee staff
• Support the implementation of loss and control measures
• Support the implementation of stock movement processes (including truck turnaround times, receiving, stockroom processes, dispatching) and maintain information on Stores Inventory Management System
• Enforce day-to-day security operations in store to minimise loss
• Sustain the store and equipment maintenance processes to ensure availability, functionality and safety
• Monitor performance of service providers and give feedback on performance to improve effectiveness of delivery
• Control and order consumables and equipment within allocated budget
• Maintain health and safety procedures in line with policy
• Enforce day-to-day cleaning and hygiene operations to facilitate a hygienic store environment
• Minimises Shrinkage