Vehicle Sales Consultant (Premium)

Skills and Personal Attributes

Skills & personal attributes :

• Integrity
• Team work
• Negotiation skills
• Follow through skills
• Self-driven and resilient
• Customer responsiveness
• Ability to cope with pressure
• Interpersonal skills (emotional maturity / cross functional collaboration)

Main Job Activities :

1. Sales & Marketing Activities :

• Ensure agreed targets are met
• Assist in all marketing activities, informing customers of special parts sales or promotions
• New account prospecting formulate sales strategy
• Effectively utilize prospecting system
• Maintain an effective data base management system
• Formulate a sales strategy
• Quotations prepared using dealership procedures
• Effectively communicate with parts team on new customer information

2. Customer Care :

• Conduct all transactions with customers professionally
• Ensuring a positive image of the Brand / Dealership
• Ensure accurate identification of customers needs
• Ensure customers orders / quotations are processed speedily and accurately
• Maintain effective communication with existing and prospective customers
• Queries to be handled efficiently and courteously
• Follow up and feedback on parts on back order
• Follow through from order until delivery to customer

3. Product Knowledge :

• Knowledge of customer base
• Ensure all product knowledge training is attended
• Ensure all MBSA standards are known and adhered to
• Stay abreast of new developments in market place
• Understand Parts Warranty procedure

4. Administration :

• Adhere to company credit procedures
• Call sheets completed timeously