Remote Operations Administrator

About the Role

We’re hiring an Operations Administrator to ensure smooth daily operations for our cleaning business. You’ll coordinate cleaners, confirm client bookings, manage payments, and maintain accurate records. You’ll also help support recruitment and onboarding when needed.

Key Responsibilities

Allocate cleaners and backups to bookings

Liaise with clients and cleaners regarding schedules, job details, and changes

Track payments and maintain booking accuracy

Manage cancellations and last-minute replacements

Record job outcomes, client feedback, and resolve complaints professionally

Support recruitment by assisting with cleaner onboarding

What You’ll Bring

Strong organisational and planning skills

Clear communication skills via phone, WhatsApp, and email

Attention to detail and process accuracy

Ability to manage multiple tasks independently

Calm, professional approach to problem-solving

Ability to work efficiently in a fast-paced remote environment

Minimum 3 years’ experience in administration, scheduling, or operations

Familiarity with CRM, ATS, or booking systems

Proficiency in Microsoft Office

Comfortable communicating with clients and staff remotely

Reliable laptop, internet, and quiet workspace

Very good communication skills (verbal and written)