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Client Success Coordinator - 0903 - Durban, South Africa

Client Success Coordinator - 0903 - Durban, South Africa

Bionic TalentWorkFromHome, Western Cape, South Africa
9 days ago
Job description

Client Success Coordinator - 0903 - Durban, South Africa

Join to apply for the Client Success Coordinator - 0903 - Durban, South Africa role at Bionic Talent .

About the client : Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role : We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships. The Coordinator will conduct weekly check-ins with patients, track progress, and assist the internal team with administrative or client‑related tasks during downtime. This client‑facing role is ideally suited for candidates based in South Africa, given the communication style and alignment with U.S. time zones.

What you’ll be doing

  • Call patients weekly to check in, assess progress, and document feedback
  • Provide empathetic, professional communication and ensure every patient feels cared for and supported
  • Maintain accurate records of patient updates and share summaries with the internal care team
  • Assist with administrative and coordination tasks when not on calls
  • Follow up on patient inquiries, scheduling needs, or support requests
  • Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
  • Represent the organization with professionalism, compassion, and reliability

Who are we looking for

  • 2–4 years of experience in customer success, client relations, or patient support roles
  • Exceptional spoken and written English communication skills
  • Empathetic and people‑oriented, with strong listening and follow‑up abilities
  • Comfortable handling phone‑based and remote communication
  • Organized, detail‑oriented, and reliable in completing assigned tasks
  • Experience working in healthcare, wellness, or service‑oriented environments is preferred
  • Excellent communication and organization skills
  • Proven ability to work independently in a remote setup
  • Experience working with U.S.-based teams or clients is preferred

    • Position : Client Success Coordinator

    Remote Status : Fully Remote

    Preferred Location : South Africa

    Working Hours : 9 am to 6 pm EST

    Holidays : U.S. Federal Holidays

    Salary : USD 1,500–1,800 per month

    Internal Job ID : 0903

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    Durban • WorkFromHome, Western Cape, South Africa